In 1985, Auto & General pioneered the paperless insurance process utilizing computerized and telephonic underwriting . This innovative insurer has managed to make insurance clear for consumers, who were formally bogged down by jargon and fine print. Auto & General received the “Readability Mark” for their innovative approach. In 2005 Auto & General Business Insurance was launched. Auto & General has been awarded with many accolades for good service.

Auto & General’s list of firsts:

• the first to maximize efficiency through computerized underwriting
• the first to launch telephonic insurance
• the first direct underwriter in South Africa
• the first to inspect vehicles before going on risk
• the first insurer to use fully automated direct debits
• the first to send clients’ damaged vehicles to drive-in assessment centres
• the first to assist the development of South Africa’s self-arming immobiliser, which led to the development of the country’s first anti-hijack system
• the first short-term insurer to be awarded the Readability Mark by “Plain Business Writing”
• the first short-term insurance company to introduce a Service Charter for clients.

This is really an impressive list of firsts, ensuring you get the best service and the most competitive products on the market. Auto & General offers a large range of products which includes: vehicle, motorcycle, caravan and contents, trailer, water craft, home contents, portable possessions, building, personal policy, free assist products, young @heart, cash back plus, value added products (HIV/AIDS protections, protection plan, personal accident, cell phone, car touch-up, mechanical breakdown, extended vehicle cover.)

AUTO & GENERAL FREE ASSIST offers you a range of services including Road Assist, Accident Assist, Medical Assist and Home Assist.

Road Assist provides you with rapid roadside emergency solutions and includes Breakdown Assistance, Car Hire and Overnight Hotel Accommodation. Road Assist offers Mechanical referral and direction service.

Accident Assistance provides towing to the panel beater and collision procedure advice

Home Assist covers the call-out fee plus 1 hour's labour for the services of Plumbers, Electricians, Glaziers and Locksmiths. Members have full access to a comprehensive database, where referrals are given for Builders, Carpet specialists, Painters, Garden services and Fire damage repairs

With Medical Assist you have the assurance of full access to Emergency telephonic assistance via the NETCARE 911 Health-On-Line medical advice line, Emergency response by road or air ambulance to the scene of incident, blood transfusion services and medication and many more benefits.

Cash Back plus gives you up to a maximum of 25% of all your premiums paid over four years if you do not claim for a period of four years. The Cash-back bonus excludes broker and commission fees.

auto & business provides businesses such as Florists, Salons, Book stores, Stationers and retailers with a tailor-made product, carefully designed around the unique needs of your specific business, offering exactly the right combination of comprehensive cover for your business.

auto & office is tailor-made for Travel Agents, Estate Agents and General businesses

auto & practice is designed for Medical, Dental, Physiotherapist, Optometrist, Veterinary, Orthodontist, Chiropractor, Psychiatrist and Audiologist practices.

auto & professional insures Accountants, Lawyers, Brokers, Auditors, Financial Advisors, Management Consultants and Consulting Practices

Auto & General presents you with options for competitive, efficient and understandable insurance products to suit every need. You can feel comfortable in the knowledge that Auto & General will provide you with speedy, user-friendly and innovative service.